Your trust, security, and confidentiality are as paramount to us as your luxury ocean journey across the Arabian Sea. Explore how we collect, safeguard, and honor your personal data.
Last Updated & Effective: September 29, 2026 | Version 2.6 Compliance
1. Overview & Commitment
Mandvi Cruise Line ("we", "us", "our", or "Mandvi Cruise by DS Goa Exploration") is dedicated to upholding the highest standards of confidentiality, transparency, and personal data security for all our valued guests. This Privacy Policy governs all digital touchpoints, including our website (mandvicruises.com), online reservation systems, WhatsApp concierge, and on-deck ticketing services.
We operate in full compliance with the Digital Personal Data Protection Act (DPDP Act 2023) of India, the Directorate General of Shipping guidelines, and international maritime security protocols. By accessing our services or booking a sailing, you agree to the collection and handling of your information as outlined herein.
Zero Monetization Guarantee: Mandvi Cruise Line will NEVER sell, rent, trade, or monetize guest personal information to third-party advertisers or data brokers under any circumstances.
2. Information We Collect
To deliver seamless luxury voyages and adhere to statutory maritime safety requirements, we gather specific categories of guest information:
Guest Identifiers
Full legal name, primary phone number, WhatsApp contact number, email address, and billing details provided during reservation.
Passenger Manifest Data
Age, gender, government-issued photo ID number (Aadhaar, Passport, Driving License, Voter ID) required for port security checks.
Preference Records
Dietary requests (Jain, Veg, Non-Veg), special celebration details (anniversary, birthday), deck seating preferences, or mobility requirements.
Technical Telemetry
IP address, browser type, device operating system, page viewing analytics, and referral source used to optimize website performance.
3. How We Use Your Data
Every piece of information collected serves a direct operational, legal, or luxury enhancement purpose:
Booking & Reservation Fulfillments: Issuing digital boarding passes, sending WhatsApp reminders, verifying booking confirmations, and facilitating smooth pier check-in.
Maritime Security & Compliance: Submitting official passenger manifests to the Mandvi Port Authority and Indian Coast Guard prior to vessel departure.
Tailored Hospitality: Customizing on-board dining, beverage services, live entertainment accommodations, and VIP deck arrangements according to guest preferences.
Emergency Safety & Rescue Readiness: Maintaining instant emergency contact protocols and medical alert flags for guest safety while at sea.
Service Improvements: Analyzing website traffic patterns and customer feedback to refine cruise routes, scheduling, and digital user experiences.
4. Maritime Manifest & Mandatory Reporting
Under Indian Maritime Law and port safety governance, all passenger vessels operating in coastal waters must maintain a verified Passenger Manifest before unmooring from the pier.
Information shared with port authorities is strictly restricted to mandatory statutory fields (Name, Age, Gender, ID type, Emergency Contact). This data is archived in encrypted systems for the legally required retention period and is erased in accordance with maritime records retention schedules.
Official Disclosure Notice: Passenger manifest details are shared solely with authorized Indian Coast Guard officers, Gujarat Maritime Board (GMB), and Marine Police when mandatory by law or during maritime security inspections.
5. Data Protection & Encryption Architecture
We employ multi-layered enterprise cybersecurity measures to safeguard guest records against unauthorized access, loss, alteration, or disclosure:
256-Bit SSL/TLS Encryption: All data transmitted between your device and our web servers is secured using modern cryptographic protocols.
Restricted Personnel Access: Access to guest manifests and personal records is strictly limited to authorized reservation officers bound by non-disclosure agreements.
Secure Payment Gateways: We do not store credit card CVV numbers or banking PINs. All financial transactions are processed through PCI-DSS compliant payment gateway partners.
Routine Vulnerability Audits: Our web infrastructure undergoes periodic security reviews to protect against emerging cyber threats.
6. Cookies & Web Tracking Technologies
Mandvi Cruise Line uses minimal, privacy-focused cookies to enhance your browsing experience, remember your preferences, and understand site traffic dynamics:
Essential Cookies: Necessary for core site functionality, reservation form navigation, and secure session management.
Analytics Cookies: Aggregated, anonymous data helping us count page visits and identify popular cruise package pages.
Preference Cookies: Remembers your preferred cruise choices or contact settings for future visits.
Manage Your Cookie Preferences
You can adjust your cookie settings at any time during your session.
7. Your Data Rights & Choices
Under applicable data protection laws, guests possess fundamental rights regarding their personal information:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate contact or passenger details prior to sailing.
Right to Erasure (Right to be Forgotten): Request deletion of non-mandatory marketing data (subject to statutory maritime log retention laws).
Right to Withdraw Consent: Unsubscribe from promotional email newsletters or WhatsApp update lists at any time by replying "STOP" or notifying our team.
8. Privacy Grievance & Officer Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact our designated Privacy Desk: